QELNAVOR

About

About QELNAVOR

QELNAVOR is an independent online retailer of garden structures: gazebos, pavilions, orangeries, glasshouses, winter gardens, tea houses, pool houses, verandas and entrance canopies.

How we work

We keep the range curated and the listings specific. Each product page states the details that matter — dimensions, glazing, materials and wind/snow load ratings — so you can compare and order with confidence. If something is unclear before you buy, write or call and we will answer honestly, including when a product is not the right fit.

Who we are

QELNAVOR is operated by Linda Prande, a sole trader (OSVČ) based in Praha, Czech Republic. We are an independent retailer and are not an official representative of any manufacturer.

QELNAVOR
Vršovická 911/11, 101 00 Praha 10, Czech Republic
Email: [email protected]
Phone: +420 776 705 120
Support hours: Monday to Friday, 9:00–17:00 (CET).

Buying with us

  • Delivery within the Czech Republic and the EU, with tracking — see Shipping and Delivery.
  • Returns within 14 days under your statutory right of withdrawal, model form provided — see Returns and Refunds.
  • Faulty goods are covered by statutory rights for 24 months.
  • Support by email or phone, usually answered within one business day.

Safety and use

Structures are delivered flat-packed or crated for self-assembly — we do not provide surveys, groundwork or installation. They need a level, load-bearing foundation prepared in advance and must be anchored as the instructions require; glazing takes two or more people and calm weather. Observe stated wind and snow load ratings, secure movable elements in high wind, and replace any damaged pane before use. Electrical connection of lighting and heating must be made by a qualified electrician. Attached verandas, winter gardens and larger pavilions may need planning permission — check local rules before ordering.

Questions or complaints

Write to [email protected]. If we cannot resolve a complaint, you may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz).